Through life Support - 'Enduring Support Package'
CommsAudit knows, through experience in delivering high-tech solutions to dynamic and challenging locations, it is essential that the acquisition of hard and software solutions are backed by high levels of reliable through-life support. Therefore, CommsAudit ensure that it is our highest priority - giving our customers full peace of mind.
Our customers can request an 'enduring support package' that aims to extend equipment life, increase reliability and availability, and sustain or even improve operational performance. Like our product range, our support services can be customised to any level to meet your individual requirements, including:
- Full Remote Diagnostics
- Maintenance and repairs (to component level)
- Monitoring of obsolescence
- Modification to System or Equipment
- Component sourcing and replacement
- Full Post Design Services
Technical support
All products are supported by our team of highly qualified and experienced technical support engineers; providing peace of mind on repairs, preventative maintenance, installation and equipment trials support. Tailored and dedicated (24/7) Technical support can be provided – please contact us for quotations on Enduring Support Packages. Our baseline service is provided Monday to Friday between 09.00hrs and 17.00hrs GMT excluding bank and other public holidays in the UK
Full Documentation & Training
If required CommsAudit can provide in-house (UK) or on-site training for our equipment. Additionally, further support can be provided via technical publications, handbooks, controlled documentation and a detailed drawing